Returns & Refunds

Unopened items can be returned within 14 days of delivery. Contact support@japanglobal.com or use the "Request Return" button in your order history.

Food, opened cosmetics, undergarments, gift-wrapped items, custom orders, and sale items cannot be returned.

Refunds are processed via Stripe within 7-10 business days after we receive and inspect the returned item.

If your item arrives damaged or defective, please contact us within 48 hours with photos. We will arrange a replacement or full refund.